Work with us
We have helped hundreds of parents receive the best outcomes for their children, taking away the overwhelm of The Child Support System and securing the financial support your kids deserve and depend on to ensure they can continue living the life they are accustomed to and their right to financial support and security after separation.
Our corporate division works with many family law firms around Australia and is renowned and respected as the independently owned Child Support information, training and support hub for legal professionals to ensure they have up to date, accurate and consistent child support information and advice for their clients.
With ever-changing child support legislation and policy, our team of professionals have the knowledge, network and connections to ensure family lawyers are equipped to manage their clients complex child support matters with confidence.
Here’s how we can help you
Services For Parents

THE GAME CHANGER PACKAGE
Our Signature Private Investigation service to uncover fraudulent behaviour affecting your child support assessment
$5,000 + GST
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- 10 Hours of Surveillance
- Our licensed and experienced private investigators will conduct targeted surveillance, gathering vital information to identify any hidden assets, income discrepancies, or deliberate attempts to conceal financial resources. This surveillance may include video, photographic, and audio documentation where available.
- Comprehensive Background Checks
- Our PI will conduct thorough background checks on the other party, uncovering employment details, business affiliations, and any assets or income sources that may have been concealed. These checks provide critical evidence that can be used to challenge child support calculations.
- Asset and Financial Searches
- In addition to background checks, our PI will perform comprehensive searches to identify financial assets, property holdings, and other sources of income. This helps us build a complete picture of the financial status of the parent in question, ensuring that the child support assessment reflects their true capacity to pay.
- Detailed Reports and Evidence
- Once the investigation is complete, we will provide you with a detailed report outlining all findings. This may include affidavits, evidence of hidden assets, employment records, and photographic or video evidence from surveillance. All of this information can be used in your case to provide strong, irrefutable proof of a parent’s true financial position to support your processes and applications with Child Support, The Tribunal or Court.
- Change of Assessment application submission to Services Australia Child Support if required, including a comprehensive statement of facts, issues and contentions under the grounds of:
- Reason 8A: The child support assessment is unfair because of a parent’s income, property and financial resources - (CSA Act section 98C(2) and section 117(2)(c)(ia)) and
- Reason 8B: The child support assessment is affected by a parent’s reduced income and there are special circumstances to justify changing the assessment to take into account the parent’s earning capacity - (CSA Act section 98C(2) and section 117(2)(c)(ib)
Ready to take the next step?

The VIP Package
All inclusive, Comprehensive 12-month Child Support representation & advocacy
$5,000 + GST
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As part of this package, CS Consultants will liaise with Services Australia Child Support on your behalf regarding all matters. This cost includes:
- Assistance and expert advice on all issues and matters at hand. We are here to answer any questions you may have regarding your Child Support Case via email or phone. You’ll speak with the same experienced consultant every time, and you’ll have no need to contact Child Support!
- Management of all correspondence and communication to Services Australia Child Support, including written updates regarding these interactions
- Submission of forms and applications
- Lodgement of care changes
- Negotiation of payment arrangements and remittance of penalty debts
- Request for access to information through the Freedom of Information Process, including call recordings between the customer and child support
- Copies of system notes from your individual record
- Account details, including a history of payments made and/or received for the customer
- Claims, forms, statements, questionnaires, and letters you submit
- Child support agreements
- Parenting plans
- Letters addressed to you
- Liaison with your accountant if necessary to provide advice relating to our clients income used in their child support assessment or to assist with Child support processes such as Change of Assessment
- Advice regarding impact child support assessments may have on other organisations such as Centrelink and ensure both agencies have the correct assessment information which may be impacting your entitled payments
- Assistance and advice with payment method options ie. private arrangements/child support collect arrangements, and liaison with the other parent where appropriate
- Advice relating to incomes and options to consider, such as Estimates and Post Separation Incomes which affect your child support liability amount
- Advice and assistance relating to the Change of Assessment process and options should the client believe the assessment is incorrect or the other party instigate a change of assessment process requiring response and participation
- Advice and assistance relating to appeals processes, such as Objections, Complaints and Administrative Appeals Tribunal
- Sourcing of appropriate local support options for you and/ or your children if needed for emotional and mental health support
Ready to take the next step?

Bespoke Child Support Agreement Package
Specialist tailored and personalised legally binding child support agreements
$3,000 + GST per person
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Package Inclusions:
- Child Support Agreement consultation with both parties
- Drafting, preparation and finalisation of agreement meeting the legal requirements of a Binding Child Support Agreement and Services Australia Child Support's eligibility criteria for registration
- Legal advice and certification for both parties by independent legal practitioners
- Submission to Services Australia Child Support accompanied by an application for acceptance of the Agreement
- Submission of executed BCSA to the Federal Circuit and Family Court of Australia (FCFCOA)
Non-refundable deposit of $950 + GST required upon booking consultation.
Ready to take the next step?

THE visionary package
Administrative Review Tribunal Appeals (Formally AAT)
$2,700 + GST
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Stage 1: Application and Preparation - $1,200 + GST
- Comprehensive review of relevant Child Support documents and decision letters
- Zoom consultation where your specialist consultant will complete the required statement of financial circumstances and request for representation forms and obtain key information in preparation for the appeal submission and explain the process
- Completion and submission of application for review of the Child Support decision to the ART
- Preparation for hearing, directions hearing and/or early appraisal conference (depending on the matter (COA, Care or other Child Support Appeal)
Stage 2: Representation - $1,500 + GST
If representation has been granted by the member assigned to your matter (this will usually be prior to the to the Substantive Hearing)
- Choice of representation in person (Sydney), phone or video conference
- Written submissions and evidence to the ART including submission of documents and evidence directed by the member during the Directions Hearing
- Verbal submissions during the Substantive hearing
- Follow up with Child Support when decision has been made to ensure the ART decision has been implemented correctly in the assessment
Ready to take the next step?

The Peace of Mind Package
Change of Assessment and Objection Submissions
$950 + GST
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Child Support Consultants have helped many clients with Change of Assessment Applications and Objections, so don’t go at it alone, get a better result with a child support expert by your side.
We will work with you to strategise, compile information and submit a strong case to endeavour to get the best possible outcome for your situation.
- 1 hour zoom consultation with a subject matter expert
- Submission of forms, documents, evidence and comprehensive statement of facts, issues and contentions
- Submission of written responses to the other party’s response and/or cross-application during the process
- Review and explanation of decision and recommendation of options for further review
Ready to get started?

The Clarity Package
On-the-spot advice, options, and information
$$ Determined by Constultant
*Click Book Now for options
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During these 60-minute consultations, you will have the opportunity to:
- Speak with an experienced consultant
- Receive options, advice, and information to help you resolve child support matters on the spot
- Ask questions relating to your child support assessment and get honest, relevant answers geared towards helping you move forward
- Get the communication tools you need to communicate effectively about child support matters and ensure that you receive relevant information and optimal service every time
Ready to take the next step?
choose your consultant below
Corporate Services / Family Lawyers

CHILD SUPPORT MASTERCLASS
Designed for Legal Practitioners & Obtain 1 CPD Point Per Session
$500 + GST per person
(Capped at $3000 +GST for groups of up to 20)
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- Binding Child Support Agreements & Notional Assessments – Impact on Family Tax Benefit
- What are Initiating Child Support Agreements & Non-Initiating Agreements & Impact when there is a Terminating Event
- Disputed Care Processes – Importance of Written Care Arrangements for Child Support purposes
- Care Percentages & Cost Percentages - Importance of Understanding when creating a Written Care Arrangement for your client
- How incomes are used in Assessments & when to consider – Post Separation Income & Estimates of Income applications
- Services Australia Child Support Administrative options to consider before applying to the courts – Debt Enforcement, Assessment Reviews & Departures, Objections & Appeals
Ready to take the next step?

THE agreement analysis package
Expert Analysis & Assessment of Binding Child Support Agreements (BCSA)
$950 + GST
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This service provides family lawyers with expert analysis and comprehensive assessment of Binding Child Support Agreements (BCSA) before they are executed and submitted for registration with Services Australia Child Support (The Agency).
Turnaround time: 5 business days
- Eligibility Review for Registration with The Agency:
We thoroughly assess the BCSA draft to confirm it meets all eligibility criteria required for successful acceptance and registration with The Agency. - Compliance with the Child Support (Assessment) Act 1989 (CSA Act):
Our experts review the BCSA draft to ensure it does not breach any sections of the CSA Act. We identify any potential issues early, saving time and mitigating the risk of the agreement being invalidated later. - Recommendation of Amendments & Additional Clauses:
Based on our in-depth review, knowledge of The Agency’s processes and guidelines, we provide detailed recommendations for necessary or suggested amendments & additional clauses to enhance the agreement’s clarity and enforceability. -
Strategic Wording Suggestions:
To ensure the BCSA is interpreted correctly by The Agency, we suggest precise wording adjustments. This attention to detail helps prevent complications during the registration process and future administrative processes ensuring the agreement reflects the intentions of both parties and understandable by The Agency. -
Protection of Family Tax Benefit (FTB) & Formula Assessment Impact:
We assess how the agreement may impact your client’s Family Tax Benefit (FTB) and underlying formula assessments. We provide actionable advice to ensure that your client’s financial position is not unintentionally disadvantaged or affected by their child support agreement.
Ready to take the next step?

Child Support Expert Package
Year-round child support, advice, information and assistance for your family law firm
$10,000 + GST
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Enhance your firm's efficiency and productivity in child support matters with our 12-month comprehensive Child Support assistance and support service. Tailored to meet the needs of family law professionals, our service provides the expertise, support, and resources to streamline your child support cases, allowing you to focus on delivering optimal outcomes for your clients in the area of child support.
Service Inclusions:
- Expert Child Support Agreement Review & Recommendations
Get peace of mind with our in-depth review of your child support agreements. Our experts will assess the terms, identify potential issues, and provide actionable recommendations before executing and registering with The Agency. We guarantee a 5-day turnaround for all reviews, ensuring your team can proceed with confidence and efficiency. - Ongoing Support & Consultation
Access continuous guidance and expert advice throughout the 12-month period. Whether it’s a quick question or a more complex issue, you’ll receive personalised support via phone, email, or Zoom to address any child support matters that arise—keeping your firm on track and your clients informed. - Annual Child Support Masterclass Seminar
Stay ahead of changes and developments in child support laws and best practices. Each year, we will deliver our exclusive Child Support Masterclass to your firm, led by an experienced Child Support Consultant. This interactive seminar will equip your team with the latest insights, strategies, and tips to navigate the complexities of child support cases.
Ready to take the next step?
Great clients are like family
Here’s what they say about working with us...
Thanks to Crystal I now have a correct and affordable assessment that is fair and reasonable. I don’t have a problem with supporting my children however simply could not afford what child support was asking me to pay. With Crystal’s advice and explanation of child support options, she assisted me with applying to have my post separation income applied to my assessment which resulted in my income used in the assessment being reduced by 30%. I can now afford to move forward with my life with enough income to be able to move into my own home and purchase furniture so my kids can come and stay with me. I have now appointed Crystal as my authorised representative to handle all my child support matters and have not looked back! Highly recommend Crystal to anyone who has a child support case, she was so helpful and genuinely cared.
Shane
Townsville, QLD
Crystal was amazing! She helped me understand my child support assessment and explained everything in so much detail that actually made sense. After so many conversations with so many different people at child support, being transferred between different departments and getting no-where, I finally spoke with Crystal and it was like a weight just lifted off my shoulders. After a discussion with Crystal, she gave me options that I never knew about and was never told before. Crystal put me in touch with the right department to escalate the issue I was having and as a result the care decision was overturned and my assessment is now correct, the account fixed and my family tax benefit increased. I now have enough money to buy my kids the things they need and both my child support assessment and family tax benefit assessment are right.
Sarah
Geelong, VIC
Paul Bowles07/08/2023 Honestly Crystal and her team were nothing short of amazing to work with. Their advice was top notch and prompt. They were attentive and provided an enormous amount of support and assistance towards a fair outcome. My advice - don’t deal with child support alone - contact Crystal and her team and let them guide you through the process. Mens Toolbox Australia28/07/2023 Crystal and the team at Child Support Consultants have become an invaluable partner to us here at Mens Toolbox. They provide professional support to our clients who are facing child support challenges. Their commitment to providing quality services, personalised support, efficiency and ability to take the complexity out of child support matters is commendable and we are grateful for the ongoing support they provide our clients. In summary, Crystal and the team at Child Support Consultants are an invaluable resource for Australian families facing child support challenges. Danielle Zetzer20/07/2023 Crystal and the team at Child Support Consultants have been an incredible support to our clients with child support matters. Crystal has been able to resolve matters for our clients, saving them significant legal fees and giving them peace of mind. I will continue to refer my clients to Crystal and her team. Evgeny Vasilyev19/07/2023 Amazing service and initiative! Finally someone assists people with child support maters, Lawyers rarely deal with CSA. We have been referring clients to Crystal and got incredible positive feedback!! Thank you for your work. Evgeny, Principal Solicitor at Genuine Legal Family Lawyers Michelle Fauvette18/07/2023 I recently reached out to Jess, to get some help with an ongoing CS issue. She was nothing but extremely helpful, empathetic and understanding of our situation which made the whole process so much easier and less daunting. We really appreciate it and would highly recommend you to anyone who is needing the support & guidance! Annie Keating17/07/2023 Jess was lovely to work with! She answered all of our questions with compassion and certainty. With a wealth of experience, I would highly recommend talking to Jess for all your child support queries. W CHEESY12/05/2023 I can’t recommend this agency highly enough!! Crystal and Jess have been amazing and invaluable with their ongoing support and expert knowledge in navigating all things related to Child Support. From COA to AAT matters, they have been there every step of the way, making the whole process so much easier and way less stressful! If you need any advice or assistance in this area, contact them. You won’t regret it! They genuinely care about helping clients get the best outcomes … for our children! Kristy Taylor03/05/2023 This is only the start of my Journey with Crystal but the relief and support she has provided has been incredible. This drawn out process with the CSA has caused a deterioration of my mental health and having crystal take this load of my mind is a wonderful blessing. She listens, she empathises and provides some reassurance and hope. I’m grateful for her so far and feel emotional that I’ve been able to unpack a huge amount of information that I deem unfair. Thank you Crystal. Mark Incorvil15/02/2023 Crystal and Jessica are Super friendly, extremely efficient, understanding and compassionate To these very difficult and sensitive issues, They truly are angels in disguise Would not have been able to cope with the pressure on my own, Highly recommended ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ 👍🏻 CE Family Law14/02/2023 We have been working with Crystal and her team for the past 12 months and have found her expert knowledge and experience in Child Support to be of significant value to our clients who are navigating separation and child support. Crystal is a delight to work with and she brings a reassuring and calm approach to her work.