Work with us
Every family is different, but most parents who have been through a separation and share custody of their children want the same thing:
The chance to spend as much time and
energy as possible with their children.
Here’s how we can help you
The Clarity Package
On-the-spot advice, options, and information
$170 + GST
During these 60-minute consultations, you will have the opportunity to:
- Speak with an experienced consultant
- Receive options, advice, and information to help you resolve child support matters on the spot
- Ask questions relating to your child support assessment and get honest, relevant answers geared towards helping you move forward
- Get the communication tools you need to communicate effectively about child support matters and ensure that you receive relevant information and optimal service every time
Need immediate assistance?
THE HELPING HAND PACKAGE
Specialist form & application preparation and lodgement, Post Separation Income Applications, Estimate Lodgements
PRICE STARTING FROM
$450 + GST
Whether you are a receiving parent of child support or a paying parent of child support, ensuring assessment correctness and fairness is crucial in calculating the proper level of support for your children.
Appoint one of our income specialists to assist in preparation and lodgement of a Post Separation Income application or Estimate of income lodgement. Our income specialists have had years of experience making income decisions at Services Australia Child Support and are here to help you understand all you need to know about these options and processes and ensure your assessment is correct, fair and affordable.
Ready to take the next step?
The Peace of Mind Package
Change of Assessment and Objection Submissions
$950 + GST
Child Support Consultants have helped many clients with Change of Assessment Applications and Objections, so don’t go at it alone, get a better result with a child support expert by your side.
We will work with you to strategise, compile information and submit a strong case to endeavour to get the best possible outcome for your situation.
- 1 hour zoom consultation with a subject matter expert
- Submission of forms, documents, evidence and comprehensive statement of facts, issues and contentions
- Submission of written responses to the other party’s response and/or cross-application during the process
- Review and explanation of decision and recommendation of options for further review
Ready to get started?
The Personal Assistant Package
12 months of comprehensive representation
$2,800 + GST
As part of this package, CS Consultants will liaise with Services Australia Child Support on your behalf regarding all matters. This cost includes:
- Assistance and expert advice on all issues and matters at hand. We are here to answer any questions you may have regarding your Child Support Case via email or phone. You’ll speak with the same experienced consultant every time, and you’ll have no need to contact Child Support!
- Management of all correspondence and communication to Services Australia Child Support, including written updates regarding these interactions
- Submission of forms and applications
- Lodgement of care changes
- Negotiation of payment arrangements and remittance of penalty debts
- Request for access to information through the Freedom of Information Process, including call recordings between the customer and child support
- Copies of system notes from your individual record
- Account details, including a history of payments made and/or received for the customer
- Claims, forms, statements, questionnaires, and letters you submit
- Child support agreements
- Parenting plans
- Letters addressed to you
- Liaison with your accountant if necessary to provide advice relating to our clients income used in their child support assessment or to assist with Child support processes such as Change of Assessment
- Advice regarding impact child support assessments may have on other organisations such as Centrelink and ensure both agencies have the correct assessment information which may be impacting your entitled payments
- Assistance and advice with payment method options ie. private arrangements/child support collect arrangements, and liaison with the other parent where appropriate
- Advice relating to incomes and options to consider, such as Estimates and Post Separation Incomes which affect your child support liability amount
- Advice and assistance relating to the Change of Assessment process and options should the client believe the assessment is incorrect or the other party instigate a change of assessment process requiring response and participation
- Advice and assistance relating to appeals processes, such as Objections, Complaints and Administrative Appeals Tribunal
- Sourcing of appropriate local support options for you and/ or your children if needed for emotional and mental health support
Ready to take the next step?
THE GAME CHANGER PACKAGE
A revolutionary approach to fair and just child support assessments
$2,300 + GST
- 10 Hours of Surveillance
- Our licensed and experienced private investigators will conduct targeted surveillance, gathering vital information to identify any hidden assets, income discrepancies, or deliberate attempts to conceal financial resources. This surveillance may include video, photographic, and audio documentation where available.
- Comprehensive Background Checks
- Our PI will conduct thorough background checks on the other party, uncovering employment details, business affiliations, and any assets or income sources that may have been concealed. These checks provide critical evidence that can be used to challenge child support calculations.
- Asset and Financial Searches
- In addition to background checks, our PI will perform comprehensive searches to identify financial assets, property holdings, and other sources of income. This helps us build a complete picture of the financial status of the parent in question, ensuring that the child support assessment reflects their true capacity to pay.
- Detailed Reports and Evidence
- Once the investigation is complete, we will provide you with a detailed report outlining all findings. This may include affidavits, evidence of hidden assets, employment records, and photographic or video evidence from surveillance. All of this information can be used in your case to provide strong, irrefutable proof of a parent’s true financial position to support your processes and applications with Child Support, The Tribunal or Court.
- Change of Assessment application submission to Services Australia Child Support if required, including a comprehensive statement of facts, issues and contentions under the grounds of:
- Reason 8A: The child support assessment is unfair because of a parent’s income, property and financial resources - (CSA Act section 98C(2) and section 117(2)(c)(ia)) and
- Reason 8B: The child support assessment is affected by a parent’s reduced income and there are special circumstances to justify changing the assessment to take into account the parent’s earning capacity - (CSA Act section 98C(2) and section 117(2)(c)(ib)
Ready to take the next step?
Bespoke Binding Child Support Agreement Package
Specialist tailored and personalised legally binding child support agreements
$2,250 + GST per person
Package Inclusions:
- Child Support Agreement consultation with both parties
- Drafting, preparation and finalisation of agreement meeting the legal requirements of a Binding Child Support Agreement and Services Australia Child Support's eligibility criteria for registration
- Legal advice and certification for both parties by independent legal practitioners
- Submission to Services Australia Child Support accompanied by an application for acceptance of the Agreement
- Submission of executed BCSA to the Federal Circuit and Family Court of Australia (FCFCOA)
Non-refundable deposit of $950 + GST required upon booking consultation.
Ready to take the next step?
THE visionary package
Administrative Review Tribunal Appeals (Formally AAT)
$1,200 + GST
Stage 1: Application and Preparation - $1,200 + GST
- Comprehensive review of relevant Child Support documents and decision letters
- Zoom consultation where your specialist consultant will complete the required statement of financial circumstances and request for representation forms and obtain key information in preparation for the appeal submission and explain the process
- Completion and submission of application for review of the Child Support decision to the ART
- Preparation for hearing, directions hearing and/or early appraisal conference (depending on the matter (COA, Care or other Child Support Appeal)
Stage 2: Representation - $1,500 + GST
If representation has been granted by the member assigned to your matter (this will usually be prior to the to the Substantive Hearing)
- Choice of representation in person (Sydney), phone or video conference
- Written submissions and evidence to the ART including submission of documents and evidence directed by the member during the Directions Hearing
- Verbal submissions during the Substantive hearing
- Follow up with Child Support when decision has been made to ensure the ART decision has been implemented correctly in the assessment
Ready to take the next step?
CHILD SUPPORT MASTERCLASS
Designed for Legal Practitioners & Obtain 1 CPD Point Per Session
$550 + GST
- Binding Child Support Agreements & Notional Assessments – Impact on Family Tax Benefit
- What are Initiating Child Support Agreements & Non-Initiating Agreements & Impact when there is a Terminating Event
- Disputed Care Processes – Importance of Written Care Arrangements for Child Support purposes
- Care Percentages & Cost Percentages - Importance of Understanding when creating a Written Care Arrangement for your client
- How incomes are used in Assessments & when to consider – Post Separation Income & Estimates of Income applications
- Services Australia Child Support Administrative options to consider before applying to the courts – Debt Enforcement, Assessment Reviews & Departures, Objections & Appeals
Ready to take the next step?
Great clients are like family
Here’s what they say about working with us...
Thanks to Crystal I now have a correct and affordable assessment that is fair and reasonable. I don’t have a problem with supporting my children however simply could not afford what child support was asking me to pay. With Crystal’s advice and explanation of child support options, she assisted me with applying to have my post separation income applied to my assessment which resulted in my income used in the assessment being reduced by 30%. I can now afford to move forward with my life with enough income to be able to move into my own home and purchase furniture so my kids can come and stay with me. I have now appointed Crystal as my authorised representative to handle all my child support matters and have not looked back! Highly recommend Crystal to anyone who has a child support case, she was so helpful and genuinely cared.
Shane
Townsville, QLD
Crystal was amazing! She helped me understand my child support assessment and explained everything in so much detail that actually made sense. After so many conversations with so many different people at child support, being transferred between different departments and getting no-where, I finally spoke with Crystal and it was like a weight just lifted off my shoulders. After a discussion with Crystal, she gave me options that I never knew about and was never told before. Crystal put me in touch with the right department to escalate the issue I was having and as a result the care decision was overturned and my assessment is now correct, the account fixed and my family tax benefit increased. I now have enough money to buy my kids the things they need and both my child support assessment and family tax benefit assessment are right.
Sarah
Geelong, VIC
